Quality care from the comfort of your home

Virtual doctor visits work just like in-person visits with your Baylor Scott & White doctor or specialist. During a video visit, you can discuss symptoms or health concerns that don’t require a physical exam, speak about chronic conditions and ask a provider any questions you have, all from the comfort of your home.

Virtual doctor visits are a great option for routine or follow-up appointments with your primary care physician or specialists you see regularly. During online doctor visits, you can also discuss prescription refills and get answers to your questions about ongoing care.

For more urgent needs, 24/7 virtual urgent care is available with Baylor Scott & White on-call providers, including on weekends and holidays.

Senior woman sitting and using a tablet to schedule a virtual doctor visit

How to schedule an online doctor visit

You can schedule a video visit through your doctor’s office or directly through MyBSWHealth by following these steps:

  1. Log in to your MyBSWHealth account through the app or website
  2. Click the Schedule & Search button.
  3. Select Schedule Now.
  4. Click Video Visit.
  5. Choose between My Doctor, Local Doctor or 24/7 Care tabs to select which provider you’d like to see, along with your preferred date and time.

Available providers may include a doctor of medicine (MD), a doctor of osteopathic medicine (DO) or an advanced practice provider (APP), each providing care tailored to your needs.

Schedule a virtual doctor visit

Woman smiling and conversing on her mobile phone during an online doctor visit for her two-year-old

How to prepare for your virtual doctor visit

Video visits give you the opportunity to talk to a provider using the camera on your smartphone, tablet or computer. Here are some tips for a successful video visit.

Helpful tips for your virtual doctor visit

For a successful virtual doctor visit:

  • Find a quiet, well-lit space where you're less likely to be interrupted.
  • Log in to your MyBSWHealth app or account 15 minutes before your appointment.
  • Complete eCheck-In, if you haven’t already.
  • Locate your scheduled appointment on the dashboard and click the Launch Video Visit button.
  • If the appointment is for a minor patient, a parent or guardian presence is required for the visit.
  • Be in a stationary location, rather than walking around or driving in a car.

Having trouble?

  • Confirm you have a strong Wi-Fi or cell signal during your video visit.
  • If possible, try a different device (smartphone, computer, etc.).
  • Confirm you have completed the eCheck-In, as this is required for the Launch Video Visit button to appear.
  • Restart your device.

If you're still having trouble, call MyBSWHealth Patient Technical Support at 855.691.0180

Frequently asked questions

More ways to connect for virtual care

Don’t delay getting quality care. Baylor Scott & White offers a wide variety of telehealth appointment options. Contacting a provider has never been easier.

View all telehealth services
Man seated on a couch with a laptop on his lap, completing an eVisit virtual health questionnaire

24/7 eVisits

Answer a few questions online, and a provider will send a treatment plan within an hour. Get care anytime, even on weekends and holidays — no appointment or video needed.

Learn more about eVisit
Woman sitting on a couch, holding a coffee mug in one hand and a mobile phone in the other, messagi

Message your provider

The Digital Evaluation & Management service within MyBSWHealth lets you send secure, private messages to your healthcare provider for non-urgent medical concerns.

When to message your provider
Man seated on a chair with a laptop and mobile phone in hand, scheduling a virtual urgent care visi

24/7 Virtual Urgent Care

Baylor Scott & White Virtual Urgent Care provides 24/7 care through video visits and eVisits for minor illnesses and injuries for Texas residents aged 2 and older.


Get 24/7 virtual urgent care